Care Package
Our rings come with complimentary annual cleaning, polishing and gem tensioning*. Simply email us around the yearly anniversary of your ring’s previous servicing to schedule your annual servicing. Annual servicing is optional but recommended. One complimentary resizing** is offered within six months of purchase for all untextured*** gold engagement and wedding rings. Engagement rings are accompanied by an appraisal from a third-party gemologist and come in a lovely ring box.
Warranty
Our jewellery is handcrafted with extreme attention to detail, we stand behind our craftsmanship. We offer a warranty against production defects for one year after purchase. This includes replacement of lost accent diamonds up to 2mm in width. Though exceedingly rare, any production related issues surface within the first weeks of wear. For jewellery which has been damaged due to improper care or wear and tear (see care instructions here), repairs will be completed at-cost within the first year. Accidents happen- if your ring requires repair, we’re always here to help. After one year, repairs may incur a material and/or labour fee.
After purchase, Alexis Gallery assumes no responsibility for wear and tear, accidental damage, lost centre stones or jewellery theft. Fine jewellery is fragile by nature, damage from wear is not a production defect. Insuring of jewellery is highly recommended. Insurance can cover theft, loss, stone loss and damage. Fine jewellery can be added to your homeowner/renter’s insurance, or a stand-alone policy can be purchased. Please note that modifications or alterations made by another jeweller will void your care package and warranty.
*Professional cleaning, polishing and gem tensioning is included with our care package. Optional additional services include: re-applying surface finishes (such as white or black platinum dips), surface textures, or engravings.
**Maximum complimentary resizing: Rings with stones set on the band, bezels, thick, or unique band shapes can often be safely resized a maximum of a 1/2 size larger or smaller. Rings with plain bands can often be safely resized a maximum of 1 size larger or smaller. Bands over 3mm include a complimentary resizing up to 1/2 size.
***textured finishes, edging/bevels, engraving, surface plating ect.